EU Repair Information Form checklist

European Repair Information Form: the Art. 4 conditions, not a loose email

Direct answer. Under Directive (EU) 2024/1799 Article 4, a repairer may give the consumer the European Repair Information Form in Annex I. If they do, Article 4(4) says the form must state, in a clear and comprehensible manner: the repairer’s identity; the geographical address where the repairer is established plus telephone, email, and other online contact means if available; the good to be repaired; the nature of the defect and the type of repair suggested; the price or, if it cannot reasonably be calculated in advance, how the price is calculated and the maximum price; the time needed to complete the repair; whether temporary replacement goods are available and any cost to the consumer; the place where the consumer hands over the good; where applicable, ancillary services such as removal, installation and transportation and their costs; the period of validity of the form; and, where applicable, additional information. This page is not legal advice.

RepairProof EU (Shopify App Store · Write a review) verifies purchases before accepting repair requests, issues revision-linked repair forms with checksums, tracks diagnosis through closure, and preserves redacted repair records. It does not certify repairability or decide legal obligations. This page is the Article 4 form-content checklist — not the after-sales proof-file job.

Related: CRALedger Duty Records — CRA duty records before an Article 14 incident. Does not file ENISA notifications.

Free check first: EU repair information checker runs in your browser and sends nothing. Paste a repair policy and see which European Repair Information Form conditions it covers.

When the form is used, what else attaches

Article 4(1) and (2): the form is provided on a durable medium, free of charge, within a reasonable period after the request and before the consumer is bound by a repair contract. Article 4(5): the repairer shall not alter the stated conditions for 30 calendar days from the date the form was provided, unless a longer validity is agreed; if the consumer accepts within that period, the repairer must perform the service on those conditions. Confirm the live articles on EUR-Lex; this list is a reading aid.

Article 4(3) is a derogation from the free-of-charge rule for the form itself: where a diagnostic service is needed to identify the defect, the type of repair, and to estimate the price, the repairer may ask the consumer to pay the necessary costs of that service, and must inform the consumer about those costs. That diagnostic cost is not the same item as the repair price on the form.

The Art. 4(4) set, as a reading list

A paste-and-read aid such as the EU repair information checker can only flag words in pasted text. It cannot decide that a form is complete or lawful.

The form is not the same job as the after-sales proof file

The European Repair Information Form is voluntary. The after-sales record path — purchase check, diagnosis, quote, a revision-linked form, then repair, return, and closure — is a different surface. Walk that job on EU right-to-repair proof needs revision-linked forms. RepairProof EU stores the records you enter; it does not write Annex I for you. Open the RepairProof EU listing when you want that storefront path. Member States apply transposing measures from 31 July 2026; confirm your national measures, not this paraphrase.

What this page is not

Related pages

Not legal advice. Confirm Article 4 and Annex I of Directive (EU) 2024/1799, and your Member State’s measures, before you treat a form as in or out of scope. The app stores repair records you enter.