Verify purchase before accepting a repair request
Verify the purchase before you accept a repair request — forms come after intake
RepairProof EU (Shopify App Store) is a Shopify app that verifies purchases before accepting repair requests, issues revision-linked repair forms with checksums, tracks diagnosis, quote, repair, return and closure, and preserves redacted repair records from intake through return. It does not certify repairability, decide your legal obligations, or provide legal advice.
Direct answer. To manage repair requests in Shopify, verify the purchase first, then track diagnosis, quote, repair, return, and closure in one place. RepairProof EU does that, and issues revision-linked repair forms with checksums.
Related: CRALedger Duty Records — CRA duty records before an Article 14 incident. Does not file ENISA notifications.
Free check first: EU repair information checker runs in your browser and sends nothing. Paste a repair policy and see which European Repair Information Form conditions it covers.
Job: match the requester to a real Shopify order / purchase and product before you accept the repair request. Spreadsheet or email intake that skips that gate creates orphan requests and warranty fights. The revision-linked form is the next job, after intake.
Install RepairProof EU — verify the purchase before you accept a repair request
Intake gate: match the order before you open the job
A repair request is not a ticket until you know the buyer and the goods. Look up the order, confirm the product on that order, then accept. If you cannot match the requester to a purchase, stop at the gate — do not invent a job from an inbox thread.
Orphan intake looks busy and still fails later: no paid order, the wrong SKU, a unit sold by someone else, or a warranty argument with no purchase to stand on. Purchase verification is the accept/reject control. Diagnosis and forms start only after that match.
Then the proof file — forms are a later job
After you accept a verified request, the listing sequence is diagnosis, quote, a revision-linked repair form with a checksum when you issue one, then repair, return, and closure, with redacted records through return. That file is the sibling EU right-to-repair proof — revision-linked forms. This page stays on the intake gate.
| Step | When | Job |
|---|---|---|
| Purchase verification (this page) | Before you accept the request | Match requester, order, and product |
| Proof file (sibling) | After intake | Diagnosis → quote → revision-linked form → repair / return / closure |
Install RepairProof EU — verify the purchase before you accept a repair request
EU repair-information forms sit after you know who owns the goods
Directive (EU) 2024/1799 on common rules promoting the repair of goods is the after-sales repair-information regime. The European Repair Information Form (Annex I) is a form the repairer may offer: if offered, it is provided before the consumer is bound, and the stated conditions stay valid for at least 30 calendar days. Timing and validity attach to that form — after you know who owns the goods. Purchase verification is upstream of that form.
This page is not a national transposition checklist and not legal advice. Confirm the live directive and your Member State’s measures. For the form file itself, use the revision-linked proof guide.
Install RepairProof EU — verify the purchase before you accept a repair request
Native Shopify ops: look up the order, then accept
You can start the match in Admin without a dedicated repair desk: search Orders for the order name, email, or SKU; open the customer account the listing works with; keep draft or inbox workflows from becoming the system of record. The accept step still needs that purchase match.
RepairProof EU’s listed job on this page is to verify purchases before accepting repair requests. Use that gate so a spreadsheet row is not the first “accepted” job.
Install RepairProof EU — verify the purchase before you accept a repair request
Not the same as replacements, warranties, registries, or a returns desk
- Not creating a warranty-replacement order. Replacement is a new order path; this gate is whether the original purchase matches the request.
- Not an extended-warranty app. Warranty length is not purchase verification before accept.
- Not a GPSR manufacturer / responsible-person registry. That job is GPSR manufacturer fields vs responsible person.
- Not a CRA duty file or support-period offer. Support period on the product page is Art. 13(19) at purchase — not repair intake.
- Not an EUDR lot registry. That path is DDS reference numbers on supplier lots.
- Not EmpCo spare-parts or repairability copy on the product page. That job is producer-supplied facts on the PDP, not the after-sales intake gate.
- Not a refund-only returns desk. A return/refund queue is not “verify the purchase, then accept a repair request.”
App path: verify before accept, then run the listed workflow
- Open the RepairProof EU listing (
apps.shopify.com/repairproof-eu) and install it on the store that takes repair requests. - Verify the purchase before you accept the request — match the requester to the order and product.
- Then run diagnosis, quote, revision-linked forms with checksums, repair, return, and closure as the listing states.
- Keep redacted repair records from intake through return. That file is operations evidence, not a compliance certificate.
The app organizes merchant-supplied repair records. It does not certify legal compliance, decide repairability, or provide legal advice.
What this page is not
- Not legal advice, a transposition checklist, or a right-to-repair compliance certification.
- Not the revision-linked form walkthrough. That URL is EU right-to-repair proof records.
- Not EmpCo PDP spare-parts marketing. That URL is spare parts and repairability on the product page.
- Not a CRA support-period line on the offer. That URL is show the support-period end date at purchase.
Install RepairProof EU — verify the purchase before you accept a repair request
Related pages
- Track Shopify repair requests: diagnosis → quote → repair → return → closure — stage record after you accept
- EU right-to-repair proof needs revision-linked forms — diagnosis, quote, form, closure after intake
- EmpCo spare parts and repairability on the product page — pre-purchase PDP facts, not the repair-desk gate
- CRA support period on the Shopify product page — security-update end date at purchase, not repair intake
- Directive (EU) 2024/1799 on EUR-Lex
- RepairProof EU — live App Store listing
- Shopify apps hub — RepairProof EU
- Tools
Paste your repair policy into the free EU repair information checker to see which repair form conditions it mentions.
Not legal advice. Not a compliance guarantee. Confirm Directive (EU) 2024/1799 and your Member State’s measures. Verify the purchase before you accept; then keep the repair file the listing describes.